FAQ

Can post be delivered on a Sunday?
There are no deliveries or shipping on staurday and Sunday and sample delivery to our labs over the weekend can be delayed via Royal Mail.
Sat, 25 Dec, 2021 at 9:36 AM
Do I need to be in and sign for my test kit?
Signing for your test kit is not compulsory but you will need to be in if the parcel is too big to fit through your letterbox. If you are in quarantine th...
Sat, 25 Dec, 2021 at 9:39 AM
Are you open weekends?
We operate 7 days a week but samples are only delivered to the laborator from Monday – Saturday excluding Sunday
Sat, 25 Dec, 2021 at 9:43 AM
Are you UKAS-accredited?
Our partner lab is UKAS-accredited to UKAS ISO17025. UKAS Accredited Laboratory No. 9329. This is the internationally recognised standard for Testing and ...
Sat, 25 Dec, 2021 at 9:43 AM
Can you come to my home address to collect the sample?
No
Sat, 25 Dec, 2021 at 9:45 AM
Are you listed on the Government website?
We are listed on GOV.UK for: Fit To Fly tests Test to release Day 2 only tests Day 2 & Day 8 tests
Sat, 25 Dec, 2021 at 9:46 AM
Do you test for all the variants?
Our PCR testing detects all variants of the Covid-19 virus.
Sat, 25 Dec, 2021 at 9:46 AM
When should I order the test kits?
It is advised you order your test kits as soon as you know your travel dates. Pre-Departure / Fit To Fly tests should be ordered at least 5 working days be...
Sat, 25 Dec, 2021 at 9:48 AM
When will my kits be despatched?
Please note that your order will be dispatched just before or/on your arrival into the UK which is your DAY 0 if you have purchased a Day 2 and/or Day 8 te...
Sat, 25 Dec, 2021 at 9:58 AM
Can you send test kits to countries outside of the UK?
Our test kits can only be sent to UK addresses. Please double check your address and aviod errors while booking.
Sat, 25 Dec, 2021 at 9:59 AM